Moongate Hotel, Playa del Carmen - Reviews, Room Options & Prices 2025

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About the Hotel

5Ta Av Norte Esquina Con Calle Norte, Playa del Carmen, Mexico, 77710

Moongate Hotel, a 3-star traditional Caribbean-style establishment on the charming cobblestone 5th Avenue in Downtown Playa del Carmen, features 3 restaurants, a bar, outdoor pool and hot tub.

Modern Room Amenities

Each guestroom at Moongate Hotel includes air conditioning, satellite TV, in-room safe, and complimentary in-room coffee. Rooms come equipped with ironing facilities, hair dryers, and Wi-Fi access.

Dining and Drinks

The Moongate offers local brand alcoholic beverages, soft drinks, beer, and wine from morning until late evening. Los Tulipanes Restaurant and Living Bar operate at the sister hotel El Tukan.

Hotel Services

Safe deposit boxes and laundry facilities are available on premises. Guests have direct access to Playa del Carmen Main Beach and Maroma Beach.

Beach and Attractions

Positioned one block from Playa del Carmen beach, the hotel provides access to nearby attractions including Sun Jaguar (0.5 miles), La Sirena's Fine Mexican Handcrafts (0.5 miles), and Coco Bongo (0.5 miles).

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Getting around

A guide to all available transportation options

City Centre

Playa del Carmen200 m

Airports

Aeropuerto de Playa del Carmen (PCM) 1.2 km

Cancun (CUN) 56.3 km

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Parking

Car park

Luggage storage

24-hour services

24-hour reception

General

Non-smoking rooms
Wi-Fi
Car park
24-hour reception
Souvenir shop

Sports & Fitness

Petanque

Services

Laundry

Dining

Restaurant
Bar/ Lounge area
Buffet breakfast

Spa & Leisure

Outdoor swimming pool
Beach access
Garden area

Room features

Wi-Fi in rooms
In-room air conditioning
Heating
In-room safe
Ironing facilities

Bathroom

Hair dryer

Media

Cable/ Satellite television
Telephone

Location

5Ta Av Norte Esquina Con Calle Norte, Playa del Carmen, Mexico, 77710

Map view

5Ta Av Norte Esquina Con Calle Norte, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

1.0 km

Mall

Quinta Alegria Shopping Mall

1.4 km

Museum

Museo Frida Kahlo Playa Del Carmen

950 m

Museum

3D Museum of Wonders

1.0 km

Zona Arqueologica Playa del Carmen

990 m

5th Avenue 4th and 6th Streets

Sun Jaguar

610 m

Church

Nuestra Senora del Carmen Catholic Church

910 m

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

630 m

Night club

Coco Bongo

1.1 km

5ta Avenida

Galeria de Arte 5ta Avenida

620 m

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

710 m

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

890 m

Av. Benito Juárez

Los Fundadores Park

1.4 km

Beach

Playacar

1.3 km

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

940 m

Gallery

Riviera Art Gallery

1.0 km

Aquarium

Aquarium Beach

1.1 km

Carretera Federal Km 104 Playa de Akumal

Galeria Lamanai

1.2 km

Gallery

La Galeria de Playa Art Gallery

1.2 km

Avenida entre 24 y 34 calles 5a

Caminarte

1.2 km

Calle Carretera Federal 109

Cenote Carwash

1.2 km

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

1.2 km

Casino

Grand Riviera Casino

640 m

Night club

Club 01

610 m

Store

MEGA Soriana

660 m

Night club

Salon Salsanera

670 m

Beach

Kool Beach Club

2.1 km

Beach

Mamita's Beach Club

2.2 km

15 Avenida Nte

Parque, Portal Maya

1.0 km

Nearby

Avenue With 14 Street 5a Downtown

Corazon de Mexico

270 m

Restaurants

Marisqueria Las Brisas

490 m

Calle 4 Nte 150 Centro

Kaxapa Factory

630 m

Calle 10 Norte and 15-20 Avenida

Falloopys Bar

150 m

Calle 6 Norte Entre Av. 15 y Av. 20

Antojitos Sandra

180 m

Calle 4 Nte 168

Agarrame Las Carnitas

400 m

Av 30 Esquina Calle 8

Restaurante La Catrina

250 m

Calle 4 entre 20 Y 25 Colonia Centro

Comet 984

360 m

Calle 8 Norte Entre Avenida 20 Y 25 Plaza Mahaual

Sayulita

420 m

35 Avenida Nte

Reviews and Ratings

Feedback from previous guests about their experience.

56%

enjoyed the hotel and would happily stay again

5.6/10

Guest rating

Rooms

6.6

Location

7.2

Service

6.4

Dining

6.4

David

United States, March 2025

5.2/10

Staying at Moongate Hotel was a mix of positives and negatives. While the affordable price and great location were big pluses, the noise levels at night were quite bothersome. My room had basic comforts, but it wasn't ideal for a relaxing getaway. 🎉😴

Rooms

6.0

I had a simple, villa-style room that was clean and comfortable. However, the bed was quite hard, which made sleeping a bit challenging.

Service

7.0

Room service was consistent with clean towels and made beds. It felt safe due to security presence, but I wish there was better communication about amenities.

Location

9.0

The hotel's location is a fantastic springboard to nearby attractions, with 5th Ave just a couple of hundred feet away. It was also only a 5-minute walk to the beach.

Dining

7.0

I didn't eat at the El Tukan hotel since I preferred to explore local dining options, which I found to be excellent.

Facilities

5.0

While the hotel had basic facilities, the overwhelming noise levels—partly from nearby nightlife—meant I often had trouble enjoying my stay.

Helen

United States, March 2025

6.8/10

My stay at Moongate Hotel was decent overall. The location was excellent for accessing nearby attractions, but I did face some noise issues during my time there.

Rooms

7.0

The room was simple but clean, with good water pressure and hot water throughout my stay. The bed was a bit hard, but it was satisfactory for the price I paid.

Service

8.0

The staff was friendly and always available, which made checking in and out a breeze.

Location

9.0

The hotel's location is fantastic, just a short walk to the beach and very close to 5th Avenue.

Dining

7.0

I didn't dine at the hotel, as there are plenty of great restaurants nearby, but I appreciated that room service kept the place tidy.

Facilities

6.0

The hotel had basic amenities, but I noticed there were limited loungers available, which could be an issue during peak times.

Henry

United States, February 2025

5.4/10

I had mixed feelings about my stay at Moongate Hotel. While the location was fantastic, close to 5th Avenue and just a block from the beach, the noise level was quite unbearable at times. The hotel had its charm, but the construction noise and the loud music from the ice cream store below made it hard to relax.

Rooms

6.0

My room was clean and comfortable, though it was a simple accommodation. I appreciated the full water pressure and hot water throughout my stay.

Service

6.0

The staff maintained the cleanliness of the room regularly, but I didn't experience any really good service or amenities.

Location

8.0

The location was a major highlight for me. just a short walk to the beach and right on 5th Avenue where all the action is. The vibrant energy of the area was fantastic.

Dining

7.0

I didn't eat at the hotel, but I found plenty of dining options nearby. The sweet rolls from a local café were a delicious treat.

Facilities

5.0

The hotel offered basic facilities, but the beach club was always crowded. It was difficult to secure a lounge chair, which was disappointing.

Brian

United States, February 2025

5.4/10

My stay at Moongate was a mixed bag. The location was convenient and the room was clean, but the noise levels were unbearable at night. If you're looking for budget-friendly accommodation without luxury, it might suit you, but be warned about the party atmosphere.

Rooms

7.0

The room was clean, spacious, and furnished in a charming Mexican style, though the beds were quite firm for my taste. There was great water pressure in the shower, which I appreciated.

Service

6.0

The front desk staff were friendly and helpful, making my check-in process smooth. However, the absence of washcloths in the room was a bit disappointing.

Location

5.0

The hotel is situated right on the main tourist street, meaning it can get extremely noisy, especially late at night with music and partygoers. This wasn't ideal for my peaceful vacation, and I struggled to sleep.

Dining

5.0

Dining facilities weren't mentioned in great detail, and I mostly relied on nearby options. The ice cream shop below contributed to the noise more than anything else.

Facilities

5.0

Moongate offered access to the Tukan hotel’s swimming pool and beach club, but with limited lounge chairs available, getting a spot was almost impossible.

Bruce

United States, February 2025

5.4/10

My stay at Moongate Hotel in Playa del Carmen had its ups and downs. The location is fantastic and the prices are reasonable, but the constant noise and lackluster service left a lot to be desired.

Rooms

7.0

The room was clean and had a nice Mexican style with essential furnishings. It was cleaned daily, which I appreciated.

Service

5.0

Unfortunately, when the AC broke on our last night, the service was disappointing. They sent someone to fix it, but it couldn't be repaired, and I was shocked when they tried to charge us to change rooms.

Location

5.0

The hotel is on a busy tourist street, which means constant noise from music and crowds, making it hard to get a good night's sleep.

Dining

6.0

While I didn’t dine much at the hotel itself, I did enjoy some artisan bread which was a nice touch.

Facilities

5.0

I was able to use the swimming pool and beach club at the nearby Tukan hotel, but the beach area was overcrowded, making it difficult to find a lounge chair.